Customer Service Policy.

Ramtaps is committed to providing exceptional customer service and quality products. We endeavour to make sure all products listed are able to be ordered from one of our many Suppliers. A shopping list can be download giving you the necessary details to correctly obtaining these Items. Spare Parts are available to be purchased from our website and are readily available for delivery.

Refund Policy.

Please choose carefully a refund will not be provided if you change your mind,

Or you order the incorrect part.

Please carefully review your shopping cart before proceeding with your order.

Under the Competition and Consumer act 2010 and under the consumer laws in each state and territory, you have the right to have the goods replaced, repaired or to receive a refund where:

• The goods were sent faulty by Ramtaps
• The goods are incorrectly described by Ramtaps

These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified.

Please note that goods must be returned within a reasonable time.

Shipping and delivery Policy.

We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia.

Shipping Destinations:

Ramtaps Pty Ltd ships goods Australia wide and internationally.

Security Policy.

When purchasing from Ramtaps your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. 128-bit SSL encryption is current industry standard. If you have any questions regarding our security policy, please contact our customer centre [email protected].

Warranty by Ramtaps

Ramtaps is committed to investing in Australia’s future and we are proud to still be designing, engineering and manufacturing products in Australia.

Aside from the benefits of retained infrastructure, knowledge, and employment for future generations, this commitment allows us to provide an uncompromising level of quality and service. As a result our customers can relax in the knowledge their purchase is covered by a comprehensive warranty.  Ramtaps warrants against faults in manufacturing and materials as outlined below.

This Warranty Is For Product Purchased After 1^st May 2011 

 Single Lever Mixers

Fitted with Brass Cartridge
Ramtaps will repair or, at its option, replace any goods which are defective through faulty workmanship or materials within five (5) years parts and labour. Additionally, the single lever mixer includes a further ten (10) years, parts only from the date of purchase.

Fiesta Mixers Fitted with Plastic Cartridge 
Ramtaps will repair or, at its option, replace any goods which are defective through faulty workmanship or materials within one (1) year parts and labour. Additionally, the ceramic cartridge includes a further four (4) years, and the PEX connection hoses includes a further fourteen (14) years parts only from the date of purchase.

Mixers Fitted with a Plastic Cartridge (excluding Fiesta) sold after 1^stMay 2011

Ramtaps will repair or, at its option, replace any goods which are defective through faulty workmanship or materials within three (3) years parts and labour. Additionally, the ceramic cartridge includes a further two (2) years, and the PEX connection hoses includes a further twelve (12) years parts only from the date of purchase.

Two Handled Tapware and Spouts
Ramtaps will repair or, at its option, replace any goods which are defective through faulty workmanship or materials within five (5) years parts and labour, includes a further ten (10) years, parts only from the date of purchase.

Showers
Ramtaps will repair or, at its option, replace any goods which are defective through faulty workmanship or materials within five (5) years parts and labour. Additionally, this includes a further ten (10) years, parts only from the date of purchase.

Accessories 
Ramtaps will repair or, at its option, replace any goods which are defective through faulty workmanship or materials within five (5) years parts and labour. Additionally, this includes a further ten (10) years, parts only from the date of purchase.

Water pressures must not exceed 1000kpa as per the product installation instructions.

Products must be installed in accordance with Manufacturer’s Instructions and

Plumbing CodeAS/NZS 3500.1-2003

Parts Considered being Consumable

Components of the tap which are designed to be periodically replaced and/or maintained.
These components will be replaced if a manufacturing fault exists.
These parts are;

• Jumper Valves
• O-rings
• Fibre and Plastic Washers
• Single Lever Mixer Lip Seals
• Single Lever Mixer Friction Washers
• Aerator Inserts

Warranty will be voided if;

• The defect in goods is caused by improper use
• The defect is due to improper installation
• The lines are not flushed adequately
• The product is exposed to waterborne solids e.g. thread tape, cuttings, grit, etc.
• The defect is caused by the effects of hard water
• The product is cleaned with harsh chemicals
• Devices are fitted to the outlet
• Acetic cure silicone is used

If a warranty claim is made and service staff of Ramtaps attend the Buyer’s premises or place where the goods have been installed and discover that the problem arises from the faulty installation or use of the goods in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which Ramtaps is responsible, or if the Buyer does not attend at the agreed appointment, Ramtaps may charge a service fee for service staff. Ramtaps will require dated proof of purchase of the goods before commencing work. The buyer may be asked to pay any service fee charged in accordance with this provision.

This Warranty Is For Product Sold Prior To 1^st May 2011

Single Lever Mixers
Ramtaps will repair or, at its option, replace any goods which are defective through faulty workmanship or materials within three (3) years of the purchase of goods. Additionally, the ceramic cartridge includes a further two (2) years, parts only warranty.

Harbic Waste Outlets
Ramtaps will repair or, at its option, replace any goods which are defective through faulty workmanship or materials within twelve (12) months of the purchase of goods.

Defects in the goods caused by improper use, improper installation, surface damage caused by installation, improper care of goods or failure to observe any one or more of the following will not be covered:-

1. Applicable Health Acts; and
2. Installed in accordance with manufacturer’s instructions, regulation and/or other standards which govern the water supply and sewerage plumbing requirements of the location of the particular plumbing or installation of the goods.

Parts Excluded from all Warranties
Parts that are not covered by the above warranties are those components of the tap which are designed to be periodically replaced and/or maintained.
These parts are;

• Jumper Valves
• O-rings
• Fibre and Plastic Washers
• Single Lever Mixer Lip Seals
• Single Lever Mixer Friction Washers
• Aerator Inserts

Ramtaps will repair or, at its option, replace any of the above listed parts that are found to be defective through faulty workmanship or materials, upon installation only.